Customer Comments
September 14th, 2009
Our business is continually growing and word of mouth has proven to be our best form of advertisement. I appreciate your business and would love for you to take a moment of your time to provide us with some feedback. Your comments are greatly appreciated and will help us continue to provide top quality support and future growth.
Steve Brown / Rental Manager
Thank you, Steve, for the professional service you provided us for the 2010 International Heritage Development Conference. You and your team were completely on top of things throughout the week, arriving when you said you would be there, providing quality service and support throughout the week, and going with the flow when last minute changes had to be made. The competitive bid that you offered allowed us to work within our budget while hiring a quality firm such as yours to manage all A/V needs of our conference. I can’t thank you enough!
Steve does an excellent job with such professionalism! He makes handling an event much easier… since he foresees the problems you will encounter and fixes them for you first! We really appreciate the business-like manner in which he works. You can’t get any better!
Sound at a charity auction is a top priority for the success of the event. We conduct over 60 charity auction events a year and Fox Audio and Visual is one of the best sound companies I have ever worked with. Steve took time to listen to our needs and deliver top notch sound at a reasonable price.
This company wide meeting is very important to our CEO and from what I hear, through the history of the company, it has NEVER gone well technically. This was my first year setting it up and I could not have done it without all of Steve’s assistance! Not only did he work with me in advance to determine exactly what we needed to be able to have both a presentation and a simultaneous webinar, but the day he came to deliver it, he helped set up and test everything to make sure it was flawless. When our CEO decided to add additional requests at the last minute, Steve was more than prepared for those as well! From the technical side, we had the best meeting in the history of our company and that wouldn’t have happened without Steve and FOX Rentals! Thanks Steve! OH and I forgot to mention, I saved the company hundreds of dollars by using FOX Rentals, rather than some of the solutions they had tried in the past! What a steal!
We recently worked with Steve and Neil in producing the Charleston All Star Rock Orchestra Concert. They provided 2 drum kits and the back line gear. Steve and Neil were called in at the last moment and really came through to make this a great experience for everyone. We had 300 students on stage with the Mark Wood Band. The last thing we wanted to worry about was the equipment. Thanks to you guys we didn’t have to. Thank you for your professionalism!!!!!!
Hi, I’m Mark Wood, electric violinist. I had the best experience with Steve and Neil…. They were awesome! We rented 2 drum kits and all sorts of back line….They were the best people to work with. Lets do it again!! Mark
I rented a projector screen from FOX AV, and the service could not have been any better. The staff were extremely friendly and helpful, and i will not hesitate to recommend this company in the future!
I had a very last minute request and all was handled in a friendly and quick manner. The price was perfect for what I needed and everything turned out great for the meeting. Looking forward to working with them again next time we have a meeting in the area!
With nearly 2,500 people participating in our 2010 Walk for Water in Cannon Park, it was imperative that we have good sound at a level that would not draw complaints from the local residents. With Fox Music handling everything related to the stage and sound, I didn’t even think about it. That’s a mark of high professionalism. They did their job so well that they became a seamless element of the day and team. Thank you for all of your hard work and the contribution you made to the success of our event.
I found the service to be excellent. Steve help me put together an affordable yet high quality audio package ranging from P.A. equipment to musical instruments. The professionalism by Steve and his staff is bar none. Neil Young, not the singer, LOL! was awesome and a complete joy to work with. He was on time, knowledgeable and efficient. Fox AV Rentals will be the first and only call I make next time. (Congressional Black Caucus)
Steve is the best AV Professional that I have worked with. That is why I have contracted him for the past three years! In my experience, the AV crews that know their stuff are difficult to work with, but the ones that are easy to work with are not as knowledgeable. Steve is BOTH! He is an expert at his craft and he is a pleasure to work with. I look forward to spending five days with him each year.
I am so grateful for how easy it was to work with Steve! With everything else going on for the event, Steve was clear on his role/assignment and saw to it with no instruction on event day. I was very thankful to have found FOX on 100.9 radio while driving into work.
We were very impressed with Fox rentals, Steve gave us expert advice on what was needed for the event, and when we realized the worship team wanted some special extra’s Steve contacted theme for us saving us a lot of time and everything was in line for the day of the event. On the day before the event everything went better than we could have imagined, set up went fast and easy any questions were answered in a professional but understandable manner. All the equipment was in very good condition and sounded great. We were very pleased with the expert and kind service we received. We would highly recommend them to anyone.
We have always had complaints about the sound at our Banquet. This year we used Fox Music, and the sound was PERFECT! I do not know much about sound, speakers, etc., but Steve with Fox Music made it so easy for us. The Board of Directors was thrilled with the quality of the sound system. Thank you so much, Fox Music!
The drop off and pick up service was punctual! The screen was perfect.
Thank you
Steve and Fox did a great job setting up for our event. I will use them again for future events and highly recommend them.
We had a “through the years” video montage played at out wedding. I didn’t have to worry about a thing; the screen was set up already when I walked in, and all I had to do was sit back, relax, and enjoy
) Thanks for doing a great job!
Steve Brown and Fox were wonderful to work with, especially since we presented them with many challenges as our parade was postponed a week due to weather and we were trying to reach a large area of coverage. Very accommodating and really knew what we needed. Would love to work with them again.
We had an immediate need for a projection screen for an office presentation. Being based in Greenville and working with Steve and his team, allowed us to have a wonderful presentation without worrying during our travels. Thank you for wonderful service.
Steve Brown was an absolute joy to work with! Any challenges he was presented by our situation or in working with us were overcome by his wisdom and attitude. He knows his craft and people. Even more – he cares for people. I have to recommend him, but honestly don’t want too many people to find out about him, because such a jewel is a rare find. So shhhssshhh! Discreetly pass the word along about Mr. Brown and his team to honest, hard-working & productive friends. We wish him even more growth and success on top of what he has already earned, but we also hope we have him again and again for future events. I don’t care if he becomes CEO of some entity, so long as he’s still here to help us figure out what we’re doing or is able to replicate/multiply himself a few times over with any potential growth! A real and rare find indeed!
Excellent, reliable service and equipment! Many thanks to Steve Brown, for Engineering, set-up and fine work.
The process was simple and fireman-proof. Aside from a couple of operator errors the equipment functioned as advertised. I look forward to utilizing the services again soon!
Great staff! Very accommodating, friendly, and responsive. Thank you all!
Equipment worked great! Thanks Fox!
Many thanks to Steve and Fox AV Rentals for providing AV for a couple recent business meetings. Everything went smoothly with Steve behind the scenes! Will definitely call on him again!
We were very satisfied with the system and the personnel who did the setup and removal.
I was very impressed how Steve handled our last minute request for delivery. He and his staff were very responsive and kind. I will absolutely use their services again – Thank you!
I hired Fox AV basis word-of-mouth to setup a fairly standard audio setup at my wedding last weekend. The service was absolutely outstanding — they were there right on time, thoroughly checked all of the equipment to make sure it was in working order, and arrived again later to pick up the equipment. Fox gave us outstanding service and it was well worth every penny.
Steve Brown and Fox Rentals have great equipment, delivered on time, and for the right price. Being satisfied twice now, I look forward to using them again in January. Thanks for making my life that much easier!!! Trey Strock – Strock Enterprises, Inc.
I’m a ‘Dean Martin’ impersonator and was the featured entertainer at the event for Raymond W. Brown who’s comments can also be read below. My experience with Steve Brown (no relation to Ray) was 100% positive. He met our needs, was timely and especially helpful in every way he could be. Thanks again, Steve! It’s good to know there are companies and guys like you out there for guys like me on traveling gigs! There’s no question as to who I’d be calling again for any sound equipment needs in the Charleston area!
We were traveling to Charleston and needed sound equipment for a special event. After calling several numbers we were referred to Steve at Fox. He was very easy to work with and suggested the perfect solution for our needs. They were on-time, courteous, and everything worked out great! I run a PR firm and know the importance of great customer service. Steve and his team have exceeded our needs and I will definitely use him again. Sincerely, Raymond Brown.
Fox Music did a great job for us!
I was so impressed by the professional I spoke with regarding scheduling, questions, and set up. Everything was easy to use and the company was reliable. This is coming from someone who had never done this before! I would recommend this company to everyone I know.
Steve and Fox Rentals always come through in the clutch, and provide service that is hassle-free, on time and turnkey. He makes it so easy to get reliable A/V service and equipment.
Steve- Thank you so much for all your help with the lighting for our wedding. Everything turned out great and we couldn’t be happier! The entire process was hassle-free and you were a pleasure to work with!
Thank you Steve: I was very pleased with your service. I especially appreciate you working with the actors and actress. You were on time that was a plus. You being there early eliminated some of the stress off of me as the director. I look forward to working with you again soon. peace and blessing
I didn’t know where to get audio rental equipment and luckily found you through Google. I found your website very helpful. It showed pictures and prices of the equipment. I knew what I wanted but didn’t know how the components went together. Once I made the call to Steve, I knew all would be fine. He was professional, knew his stuff, even offered to come by and see what I was trying to do. He set it up, took it down, showed me what to do and told me to call anytime if I had a problem. Now that’s service! I will definitely be calling Fox again for my next event.
I found you via the internet and am glad I did. The equipment worked as expected and was in great shape. But infinitely more importantly, I am technologically insecure, so when I had trouble setting things up, Steve was available via telephone to walk me through it and keep me calm in the process. Event went off without a hitch thanks to you. I will remember this.
I was very impressed with the service. Everyone is nice and professional. The pa system worked great, perfect for our music.
The service was great, very nice and friendly, plus they were on time, which is the most important thing to me!!!
The service was excellent and the pricing was extremely reasonable. If I ever need a PA system in Charleston, I know where I will be going.
Steve was ready and able to help us out on short notice (24 hours). The a/v worked great and we were extremely pleased with the results. Thanks so much!
Fox continually raises the bar for customer service in the event industry. As an active entertainer/sound tech. I can assure any potential customer that there is no better company than Fox for anything audio/visual. Steve and his staff continually work to provide clients with the best equipment, at a great price and, most importantly, with a smile. If customer service is important to you, Fox is your only choice.
I was very nervous coming in from out of town to sing at my cousin’s rehearsal dinner. I had no idea what kind of sound system the restaurant would have and I had no way to ship my own equipment to the event. Steve put my mind at ease with not only the equipment I would be renting from him, but also his knowledge of the venue I would be singing at! The equipment was easy to pick up, set-up, and use. And the rehearsal dinner went off without a hitch! I would use Fox AV rentals again in a heartbeat! Thanks for everything
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Steve, as always, thanks so much for your help, as a jazz pianist, it’s always a pleasure to get top notch service when ever I need to rent a PA System, as always, you guys certainly didn’t disappoint me, thanks again for everything
Steve and the Crew at Fox are always our #1 Choice for all our audio visual needs,The Quality of service and fair prices cannot be beat! Mike Winship – Owner
The projector we rented worked without hitch, very user friendly. Excellent service and very convenient location. Will recommend and use again. Thank you.
The service and product were excellent and I will certainly recommend Fox Rentals repeatedly. Thank you.
Thank you Steve for all of your help. I rented a projector for my mother’s party. I wasn’t sure if we would have sound or not, but Steve provided me with several different cords with hope that one would work and it did. The slide show was a success and my mom loved it. Thank you.
Steve, I would like to thank you and Fox Music House for making our first reunion a success. You and your technician Carl made everything perfect. I would use this company again and let others know of your great service. Thanks again.
Steve couldn’t have been more accommodating from beginning to end. The equipment was perfect for our use – high quality.
Outstanding! PA package 1 and extension cord worked perfect for beach wedding!! Spoken word and music heard easily over the wind and waves. Very impressed by service, equipment and staff! HIGHLY recommended! Thanks Steve.
We used Fox AV for a wedding at Isle of Palms. Their service was exemplary, on time, as promised and with a smile. Steve worked with us from cradle to grave on the whole project and provided everything so we did not have to worry about a thing. We will be a recurring customer for every event in SC again! Thanks Steve/Fox AV
Our family reunion was held in North Charleston and as a final event, we had a worship service. We used Fox to rent a keyboard for the service. Steve was invaluable in our planning process. It’s as if he were a part of the family! Most importantly, he had a wonderful spirit about him and was constantly helpful! THAT is customer service and a blessing! Thanks Steve and Fox Rental!
We will definitely be in touch with you when we have our next event.
Great service — always reachable by phone — and especially helpful with some last minute additions leading up to my wedding.
The projector and screen worked out PERFECT!!!!!!!!!!!!!!!!!! Well worth the $$ to make sure everything worked!!! Thank you so much!! (note: Wedding Reception Slide show)
Fox music really helped make the last concert happen without a hitch!! Great customer service and support. (note: indoor concert)
Everything worked out perfectly! The projector for a black and white movie backdrop and the uplights made the event. It was awesome and we couldn’t have done it without Fox. Steve was very helpful and made the process of renting the equipment super easy. Thanks again for everything! (note: wedding reception)
Fox arrived prior to us and was already setting up the equipment when we got there, they needed no direction or prompting from us. All the equipment exceeded our specifications and was satisfactorily set up so we could use, they also arrived on time to break it down. We will use Fox again and again. (notes: PA2 for Reception DJ)
It was a pleasure to work with Steve again. He is professional and is a perfectionist. I admire his ambitions to be the best at what he does. Charlie, you have a real GEM in Steve. In fact, everyone I have come in contact with at Fox represents you well! Thanks for contributing to the success of our programs this year. (notes: Piccolo Spoletto Event Sound for Show)
Steve is always a pleasure to work with and goes the extra mile to make sure everything works correctly and looks great. I will definitely use Fox again for all of my event AV needs. ( notes: PA / Podium for Groundbreaking Ceremony )
Outstanding Job. You all were life savers even though my soloist didn’t show up. Very professional and would hire you again!! ( notes: Wedding Audio Package )
A great, affordable alternative to traditional DJ services! I will use and recommend Steve and Fox again soon! Thanks! ( notes: PA Package for Outdoor Wedding Reception )
Steve Brown of Fox did a fabulous job on a very important event for my organization. We could not have done it without Steve and his unbelievable attitude and energy.Thank you very much! ( notes: Sound/Lights/Backline for Ball )
The sound system was perfect after I replaced the batteries in the wireless mike. I am glad spare batteries were included with the set. Thanks! ( notes: PA Package for rehearsal dinner)
Fox Music makes it easy and affordable for us to have our event wired-for-stereo. Thank You!! (notes: PA Package for Race)
The service was satisfactory in every respect. (notes: Screen for Community Meeting)